Many online video games frequently close accounts when they are suspected of using cheating software – especially targeting computer players as this software is almost non-existent on consoles.
“No evidence”
Based on nearly 150 testimonies, most of them players of Activision’s hugely popular shooter game “Call of Duty,” the association claims that these bans, whether temporary or permanent, are often unjustified, or simply come through “general and incomplete responses.”
“Activision has never provided consumers with any evidence of the validity of using this software. [de triche] » said Magali Buttard, head of UFC Que Choisir’s legal department, who says even console players have fallen victim to the practice.
UFC Que Choisir considers that the possibility of a ban “was not clearly communicated to the player before and at the time of purchase”, which it considers a “misleading commercial practice”, which deprives the player “of the benefit of the amount invested in the game”, sometimes reaching several hundred euros.
