If you want to cancel your Deutschlandticket online, you should be able to do so directly without having to register on the provider’s website. This was decided by the Higher Regional Court of Nuremberg (ref.: 3 U 2214/23).
The legally required cancellation button should not only be accessible after logging into the customer account in cases “where the customer account is generally created to conclude a contract that will be cancelled later,” the assessment’s guiding principles state.
Cancel button only on customer account?
In this case, consumer advocates have sued a local Bavarian transport company arguing that a cancellation button that can only be accessed via a customer account meets legal requirements.
The Chamber agreed with the consumer advocate and in its decision referred to the wording of the cancellation button law (Article 312k Para. 2 Sentence 4 BGB). This requires that the button and the confirmation page must be “always available and immediately and easily accessible”. The judgment is final.
